Welcome to Thanjai by Aishwarya. These Terms of Service govern your access to and use of our website and the purchase of products from Thanjai by Aishwarya. By visiting our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.

1. About Thanjai by Aishwarya

Thanjai by Aishwarya is a saree boutique specialising in premium bridal sarees, including pure Kanchipuram silk sarees, semi-Kanchipuram silk sarees, Kanchi cotton and other saree collections. Our website allows customers to explore our collections and purchase products online.

2. Product Information

We make every effort to display accurate product descriptions, photographs, colours and prices.

• Sarees are traditional products, and slight variations in colour, texture, weaving and appearance may occur.

• Colours may appear slightly different depending on your device's display settings and lighting conditions.

• Product descriptions will specify relevant details about the saree, including its fabric and other characteristics, wherever applicable.

• Customers are encouraged to review the product description and photographs carefully before placing an order.

We strive to ensure that all products supplied match their descriptions.

3. Pricing and GST

All product prices displayed on our website are in Indian Rupees (INR).

Unless otherwise stated, product prices are inclusive of applicable GST. Shipping charges will be displayed separately at checkout.

We reserve the right to update product prices and availability. Price changes will not affect the agreed price of an already confirmed order, except where a correction is permitted by applicable law.

4. Orders and Payments

By placing an order, you confirm that the information you provide is accurate and complete.

• Orders are subject to product availability and confirmation.

• Payment must be completed through the payment methods offered at checkout.

• We reserve the right to address genuine payment issues, suspected fraudulent transactions or other circumstances permitted by law.

• If a product becomes unavailable after an order is placed, we will inform you and arrange an appropriate resolution, including a refund where applicable.

Please ensure that your contact number, email address and delivery address are correct before completing your purchase.

5. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests made before dispatch will be considered in accordance with our cancellation policy and applicable law.

Once an order has been dispatched, cancellation may not be possible. However, this does not affect any cancellation, return or refund rights available under applicable law.

6. Returns, Exchanges and Refunds

Our return, exchange and refund procedures are governed by our separate Return and Refund Policy available on our website.

Customers should review that policy before purchasing.

Nothing in these Terms of Service excludes or limits any consumer rights or remedies that cannot lawfully be excluded or limited.

7. Shipping and Delivery

We aim to process and dispatch orders within the timeframes stated in our Shipping Policy.

We use courier services such as DTDC and India Post, depending on the destination and service availability.

• Shipping charges are calculated according to the rates displayed at checkout.

• Delivery timelines are estimates and may vary depending on the destination and courier service.

• Tracking information will be provided when available.

• Customers are responsible for providing a complete and accurate delivery address.

If an order is delayed, lost, damaged or delivered incorrectly, please contact us so that we can investigate and assist you.

Applicable consumer rights remain unaffected by this section.

8. International Orders

International shipping is subject to destination availability and applicable shipping restrictions.

Customers placing international orders are responsible for reviewing applicable customs requirements, import restrictions and charges.

Delivery times may vary because of customs clearance and local delivery services.

9. Intellectual Property

All original content on the Thanjai by Aishwarya website, including our branding, logos, product photographs, graphics and written descriptions, belongs to us or is used with appropriate permission.

You may not reproduce, distribute, modify or commercially use our original content without prior written permission, except where permitted by law.

10. Website Use

You agree to use our website lawfully and responsibly.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to interfere with the website's operation or security.

• Submit false or misleading information when placing an order.

• Misuse our content or intellectual property.

We reserve the right to take appropriate action against misuse, subject to applicable law.

11. Third-Party Services

Our website may use third-party services, including payment gateways and shipping providers, to process orders and facilitate delivery.

The availability of these services may depend on the relevant third-party provider. Their own terms and policies may also apply.

12. Limitation of Liability

To the extent permitted by applicable law, Thanjai by Aishwarya shall not be liable for indirect losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.

Nothing in these terms excludes liability or remedies where such exclusion would be unlawful, including applicable rights relating to defective, misrepresented or incorrectly delivered products.

13. Privacy

We handle customer information in accordance with our Privacy Policy.

Personal information provided during checkout may be used to process orders, arrange deliveries, provide customer support and fulfil applicable legal obligations.

Please refer to our Privacy Policy for further details.

14. Changes to These Terms

We may update these Terms of Service when necessary to reflect changes to our business, website or legal obligations.

The latest version will be published on our website with its updated date. Changes will not remove rights that customers have already acquired under applicable law.

15. Governing Law

These Terms of Service are governed by the laws of India.

Any disputes will be handled by the appropriate authorities or courts with jurisdiction under applicable law.

16. Contact Information

For questions regarding these terms, orders, shipping or products, please contact us using the details below.

Business Name: Thanjai by Aishwarya
Business Location: Payyanur, Kerala, India
Email: thanjaibyaishwarya@gmail.com
Phone: 8606311095

Customer Grievances: Please contact us using the business contact details above. Our designated grievance officer's details will be provided as applicable to our legal obligations.